Terms & Conditions

Terms & Conditions

Welcome to our online store. Pro Gear SA and its associates provide their services to the client subject to the following conditions. If the client visits or shops within this website, the client accepts these conditions. Please read them carefully.


Description of Goods and Services

Pro Gear SA is in the business of selling and providing support for high-end audio and video electronics and other forms of equipment and accessories, supplied by multiple companies worldwide.


Delivery Policy

Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way of SMS and/or email. The delivery period is subject to courier times, customs delays and other factors out of our control. We will however expedite the client’s purchase as fast and effectively as possible.


Eligibility of Items for Return or Exchange

The provision of goods and services by Pro Gear SA is subject to availability. In cases of unavailability, Pro Gear SA will refund the client in full within 30 days.

Unfortunately, we are not able to have goods returned to us by our customers who have ordered the incorrect items. This being said, we will endeavour to ensure your satisfaction with your purchase and will assist in replacements as far as possible. This will include mediation between yourself and the supplier. It is assumed and understood that you fully understand what is being purchased and are under no pressure from Pro Gear SA or any of its employees/representatives to purchase a specific product. All items are purchased with your full acknowledgement of this understanding. Should any items delivered be defective, please see below.

Please understand that all guarantees and warranties are as per the supplier and not held by Pro Gear SA itself.

If a supplier is willing to accept a return (which we cannot guarantee will happen), the items must be unopened, in their original boxes, include all factory labels and be in a ready-for-sale condition.


Rules on Returning and Exchanging Items with Discovered Defects

Customers are entitled to notify Pro Gear SA immediately of any discovered defects and to request it be rectified within 30 calendar days from the moment of receiving the items from the Seller or the Seller's representatives. The only exceptions are defects caused by improper handling of the Items by the customer.

To return the items, you must submit a copy of proof of purchase and fill in the return request form.

Our return and refund policy is described above.



Please review our Privacy Notice, which also governs the client’s visit to our website, to understand our practices. Further to that, Pro Gear SA shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).

The PAIA may be downloaded here - http://www.polity.org.za/attachment.php?aa_id=3569

The new POPIA can be viewed here - https://popia.co.za/


Payment Options Accepted

Payment may be made via Visa, MasterCard, Debit and Credit cards, as well as Instant EFT (SID). All our payments are secure and handled by PayGate (Pty) Ltd and FNB. We have negotiated a merchant account in order to keep these costs as slow as possible. Another option is for you to handle your own bank EFT transfer as this will carry an even lower processing fee. (Place an order, print the received invoice, and pay it using the order number as reference).


Card Acquiring and Security

Card transactions will be acquired for Pro Gear SA via PayGate which is the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website.

Users may go to https://www.paygate.co.za/ to view their security certificate and security policy.


Customer Details Separate from Card Details

Customer details will be stored by Pro Gear SA separately from card details which are entered by the client on PayGate's secure site. For more detail on PayGate refer to - https://www.paygate.co.za/


Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction currency is South African Rand (ZAR).



Pro Gear SA takes responsibility for all aspects relating to the transaction including the sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.


Country of Domicile

This website is governed by the laws of South Africa and Pro Gear SA chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.



Pro Gear SA may, in its sole discretion, change this agreement or any part thereof at any time without notice.


Electronic Communications

When the client visits Pro Gear SA or sends e-mails to us, they communicate with us electronically. They consent to receive communications from us electronically. We will communicate with the client by e-mail or by posting notices on this site. They agree that all agreements, notices, disclosures and other communications that we provide to them electronically satisfy any legal requirement that such communications be in writing.



All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Pro Gear SA or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Pro Gear SA, with copyright authorship for this collection by Pro Gear SA, and protected by international copyright laws.



Pro Gear SA trademarks and trade dress may not be used in connection with any product or service that is not Pro Gear SA, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Pro Gear SA. All other trademarks not owned by Pro Gear SA or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Pro Gear SA or its subsidiaries.


License and Site Access

Pro Gear SA grants the client a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Pro Gear SA. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of Pro Gear SA. The client may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Pro Gear SA and our associates without express written consent. The client may not use any meta tags or any other "hidden text" utilizing Pro Gear SA name or trademarks without the express written consent of Pro Gear SA. Any unauthorized use terminates the permission or license granted by Pro Gear SA. The client is granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Pro Gear SA so long as the link does not portray Pro Gear SA, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. The client may not use any Pro Gear SA logo or other proprietary graphic or trademark as part of the link without express written permission.


Your Membership Account

If the client uses this site, they are responsible for maintaining the confidentiality of their account and password and for restricting access to their computer, and they agree to accept responsibility for all activities that occur under the client’s account or password. If the client is under 18, they may use our website only with the involvement of a parent or guardian. Pro Gear SA and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.


Reviews, Comments, Emails and Other Content

Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." The client may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Pro Gear SA reserves the right (but not the obligation) to remove or edit such content but does not regularly review posted content. If the client does post content or submit material, and unless we indicate otherwise, they grant Pro Gear SA and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. The client grants Pro Gear SA and its associates and sublicensees the right to use the name that they submit in connection with such content if they choose. The client represents and warrants that they own or otherwise control all of the rights to the content that they post: that the content is accurate: that the use of the content they supply does not violate this policy and will not cause injury to any person or entity: and that they will indemnify Pro Gear SA or its associates for all claims resulting from content supplied. Pro Gear SA has the right but not the obligation to monitor and edit or remove any activity or content. Pro Gear SA takes no responsibility and assumes no liability for any content posted by the client or any third party.


Risk of Loss

All items purchased from Pro Gear SA are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items passes to the client upon our delivery to the carrier.


Product Descriptions

Pro Gear SA and its associates attempt to be as accurate as possible. However, Pro Gear SA does not warrant that product descriptions or other content of this site are accurate, complete, reliable, current, or error-free. If a product offered by Pro Gear SA itself is not as described, the client’s sole remedy is to return it in an unused condition. 

Disclaimer of warranties and limitation of liability this site is provided by Pro Gear SA on an "as is" and "as available" basis. Pro Gear SA makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. The client expressly agrees that the use of this site is at their sole risk. To the full extent permissible by applicable law, Pro Gear SA disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Pro Gear SA does not warrant that this site, its servers, or e-mail sent from Pro Gear SA are free of viruses or other harmful components. Pro Gear SA will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to the client, some or all of the above disclaimers, exclusions, or limitations may not apply to the client, and they might have additional rights.


Applicable Law

By visiting Pro Gear SA, the client agrees that the laws of South Africa, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between the client and Pro Gear SA or its associates.



Any dispute relating in any way to the client’s visit to Pro Gear SA website or to products they purchase through Pro Gear SA shall be submitted to confidential arbitration in South Africa, except that, to the extent the client have in any manner violated or threatened to violate Pro Gear SA intellectual property rights, Pro Gear SA may seek injunctive or other appropriate relief in any court in South Africa, and they consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the South African Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.


Site Policies, Modification and Severability

Please review our other policies posted on this site. These policies also govern the client’s visit to Pro Gear SAand its website. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.


Company Information

This website is run by Pro Gear SA (PTY) LTD based in South Africa trading as Pro Gear SA and with registration number 2016/403830/07 and Director Craig Tarling.


Contact Details

Company Physical Address - 20 Pinegrove Road, Somerset West, Cape Town, Western Cape, South Africa, 7130

Email - craig@progearsa.co.za

Contact Number - 021 201 7250



Questions regarding our Conditions of Usage, Privacy Policy, or other policy-related material can be directed to our support staff by clicking on the "Contact Us" link in the side menu. Or we can be emailed - info@progearsa.co.za

Customer Testimonials